Return & Refund Policy

At Cheap Mart Online, we value our customers and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if one or more of the following applies:

  • The item is not the same as described on our website.

  • The item is defective, damaged, or not working.

  • The item has a quality issue that makes it unusable.

⚠️ Important: We do not accept returns if you change your mind after purchase. Please check the product details carefully before placing your order.

2. Non-Returnable Items

  • Items returned after 7 days of delivery.

  • Items damaged due to customer misuse or mishandling.

  • Items returned without original packaging, accessories, or proof of purchase.

3. Refund Policy

  • If your item is lost during shipping or not delivered, you will be eligible for a full refund.

  • Approved refunds will be processed back to your original payment method within 7–10 business days after inspection and approval of your return.

4. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order details and proof (images/video of the issue) through any of the following:

📞 Phone: 8052464853
💬 WhatsApp: 8052464853
📧 Email: cheapmart350@gmail.com
🌐 Website: www.cheapmartonline.com
🏢 Address: 6135 Transit Rd, Depew, New York 14043, United States

5. Shipping Costs for Returns

  • If the return is due to a faulty, incorrect, or damaged product, Cheap Mart Online will cover the return shipping cost.

  • If the return does not meet the policy requirements, the customer will be responsible for any shipping fees.